Red Light Therapy

Code of Conduct Policy for Illuminate Your Wellness

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At Illuminate Your Wellness, we are dedicated to providing a positive, respectful, and safe environment for all clients and staff. This Code of Conduct Policy outlines the standards of behavior expected from everyone who visits our facility to ensure a pleasant and professional experience. By adhering to these guidelines, we can maintain a welcoming and harmonious atmosphere for everyone.

 

1. Respectful Behavior:

• All clients and staff are expected to treat one another with respect and courtesy. Any form of discrimination, harassment, or abusive language or behavior will not be tolerated.

• Please speak politely to staff and other clients, and refrain from using offensive or inappropriate language.

 

2. Punctuality and Scheduling:

• Clients are expected to arrive on time for their appointments to ensure the smooth operation of our services. Late arrivals may result in a shortened session or the need to reschedule.

• Please notify us as soon as possible if you need to cancel or reschedule an appointment, in accordance with our Cancellation and Rescheduling Policy.

 

3. Health and Hygiene:

• For the safety of all, clients who are feeling unwell or have symptoms of a contagious illness are asked to reschedule their appointments.

• Clients are required to follow our hygiene protocols, including washing hands or using hand sanitizer upon entering the facility.

 

4. Facility Use:

• Please handle all equipment and property with care. Any damage caused by misuse may result in a fee for repairs or replacement.

• Clients are expected to maintain cleanliness in shared spaces, such as treatment rooms and waiting areas. Please dispose of any trash in the provided receptacles.

 

5. Personal Conduct:

• The use of alcohol, drugs, or any other intoxicating substances is strictly prohibited on the premises. Clients under the influence will not be permitted to receive services and will be asked to leave.

• Inappropriate behavior, including but not limited to unwanted physical contact, advances, or any other actions that make staff or other clients uncomfortable, will result in immediate removal from the premises and potential banning from future services.

 

6. Confidentiality:

• We are committed to protecting the privacy and confidentiality of all clients. Discussions about personal health or other sensitive information should be conducted discreetly.

• Clients are expected to respect the privacy of others by not discussing or sharing personal information about other clients or staff.

 

7. Feedback and Communication:

• We value client feedback and encourage open communication. If you have any concerns or suggestions, please feel free to speak with a staff member or contact management.

• Any grievances or complaints should be addressed professionally and constructively with the appropriate staff or management.

 

8. Compliance with Policies:

• All clients are required to comply with our policies, including the Health and Safety Policy, Cancellation and Rescheduling Policy, and this Code of Conduct.

• Failure to adhere to these policies may result in refusal of service, removal from the premises, or a ban from future services.

 

9. Emergency Procedures:

• In the event of an emergency, please follow the instructions of staff members and adhere to any posted emergency procedures.

• Report any unsafe conditions or emergencies to staff immediately.

 

By visiting Illuminate Your Wellness, you agree to abide by this Code of Conduct Policy. We appreciate your cooperation in maintaining a safe, respectful, and enjoyable environment for all clients and staff.

 

If you have any questions or concerns about this policy, please do not hesitate to contact us.